![]() Please contact us if you have difficulties with these steps, or run into any other issues running EndNote on M1 machines. Please follow the Mac, Check 2 troubleshooting items: The copy of EndNote currently running is located at: "/Applications/EndNote 20/EndNote 20.app Discard the Macintosh HD: Users: : Library: Application Support: EndNote folder.Make sure your EndNoteOnline Sync library is updated (only necessary if you are using EndNoteOnline syncing). Do a complete reset of your EndNote installation following, in order, the instructions below. ![]() Need to open a old EndNote library (9x.2 or earlier) Check the. EndNote was previously installed on the computer. If the following error still occurs with normal visible and available EndNote 20 CWYW and 'Open Using Rosetta' check box is checked (in case of a M1 chip): This version of the EndNote application is not compatible with Cite While You Write. Both Big Sur and Monterey (the newest OS) seem to be working well with EndNote 20x. Open Microsoft Word to confirm the error message does not occur.Under General, check the option for Open using Rosetta.Go to the File menu at the top of your screen and choose Get Info.Note: You do not need to launch MS Word, just highlight it. Highlight the Microsoft Word app file by clicking on it once.Open Finder and go to the Applications folder.The workaround for this is to set MS Word to open with Rosetta. ![]() ![]() Some customers with M1 machines have reported an error message stating that MS Word canât load an add-in. We will note any known issues and workarounds on this article as we continue our testing and work on permanent solutions. Please note we are still testing compatibility with the Apple M1 chips. The below will also work for systems running Apple Big Sur.
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